Full protection of your information is our responsibility

We apply industry-standard technical and organisational measures to protect your personal information. The following steps are taken to secure data on the kotk platform:

• SSL encryption: All data transmissions on our platform are encrypted using SSL (Secure Socket Layer) technology.
• Firewall protection: Our servers are protected by advanced firewalls and security systems.
• Password hashing: User passwords are never stored in plain text; only encrypted hashes are kept.
• Limited access: Only authorised staff are permitted to access your information.
• Regular audits: Security measures are regularly reviewed and tested.
• Data retention period: Information is retained for as long as required by legal obligations or while the account remains active. After an account is closed, records may generally be kept for up to five years.

However, no method on the internet is 100% secure. We are committed to providing the highest level of protection, but no platform can guarantee absolute security.

kotk never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processing: Necessary information is sent to payment services — bKash, Nagad, Rocket, Upay — to complete transactions.
• Identity verification services: Accredited verification services may be used to complete the KYC process.
• Legal authorities: Information may be provided in response to a valid request from a court or government body under applicable law in Bangladesh.
• Fraud prevention: With partner security services to detect suspicious activity or fraud.
• Business successors: If ownership of kotk changes, information may be transferred to the new owner, though the terms of this privacy policy will remain in effect.

Before sharing your information with any third party, we ensure that they also follow appropriate privacy standards.

Our website uses cookies and similar tracking technologies for various purposes. Cookies are small text files stored on your device.

Types of cookies:

• Essential cookies: Essential for maintaining login sessions and running core functions. These cannot be disabled.
• Functional cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To analyse user behaviour and assist with platform improvement.
• Security cookies: For fraud detection and account protection.

You can control most cookies through your browser settings. However, disabling certain cookies may cause some website features to not work properly.

As a user of the kotk platform, you have the following rights regarding your personal information:

1. Right to access: You may request to know what information we hold about you. We will provide this information within a reasonable time.
2. Right to correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
3. Right to deletion: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
4. Right to restrict processing: In some cases, you may request that the use of your information be limited.
5. Right to opt out of marketing communications: You may opt out at any time to stop receiving promotional emails or messages.
6. Right to lodge a complaint: If you believe your privacy rights have been violated, you may contact us.

To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat.

kotk believes in responsible gaming and is committed to protecting users. We analyse information about users' gaming habits to identify whether any member may be developing problematic gaming behaviour.

This information is used solely for the purpose of protecting users — never for advertising. To learn more about responsible gaming, visit our Responsible Gaming page.

kotk reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will:

• Post the new update date on this page.
• Send a notification to registered users by email or on the platform.
• For significant changes, your consent may be sought again.

Continued use of the platform after an update will be considered as acceptance of the new policy. It is your responsibility to review this page regularly.

The kotk platform is strictly operated for users aged 21 and above. We do not intentionally collect any personal information from minors.

If a parent or legal guardian discovers that their minor child has registered on our platform, please contact us immediately at [email protected]. We will promptly close that account and delete the associated information.

This privacy policy has been formulated in accordance with applicable international data protection standards and relevant regulations relating to digital security.

If a dispute arises regarding any aspect of this policy, please first attempt to resolve it by contacting us directly. We are sincerely committed to resolving any complaints quickly and effectively.